terms and conditions
TERMS AND CONDITIONS
“BTT NATURE TRAVEL” ACCEPTS BOOKINGS SUBJECT TO THE FOLLOWING
TERMS AND CONDITIONS - PLEASE READ CAREFULLY
INSURANCE
Travel insurance is not included in your tour price. It is highly recommended that you purchase full coverage travel insurance from your country.
Before your trip, you should inform us by email about your insurance company contact details, insurance number and phone numbers of your relatives in case any emergency and healthy issues!
VISA
The entry visa is required for many nationalities and must be obtained before departure. Check if your country has a visa exemption agreement with Mongolia, by contacting your local Embassy of Mongolia. Or you can request the visa from the nearest available country Embassy, if it's not possible to get it from your country.
Travelers wishing to visit China or Russia before or after their tour in Mongolia must obtain the necessary visa from the consulate in their home country. Indeed, it is so far not possible to obtain a visa to enter the territories of China and Russia at the border with both countries.
PAYMENT AND CANCELLATION
Payment is made obligatorily and exclusively by credit card on our website, via the secured payment system.
20 % of the price must be paid at the time of the booking. The rest of the price must be paid before thirty and fifteen days before the date of departure.
A bill is sent to you after the payment of the first advance payment of 20 %, or after the payment of 100 % of the price, and, if need be, when the balance is received. You have no right of withdrawal. The booking is final as soon as we receive the online booking reservation. Any cancellation request will entail cancellation fees.
If you bought a stay and want to cancel it, you must notify it in writing to us, by electronic means, as soon as possible.
You send us the complete information, in RIB/IBAN form, about the current account where the sums must be repaid. We set up the possible repayment by bank transfer, in the eight days of our receipt of the customer’s bank information. You will bear the possible transfer fees.
We set up the repayment of the sums paid after application of the following excesses:
– 20 (twenty) % excess on the price of the tour for any cancellation notified until thirty days before the initial scheduled departure date (+ bank transfer fees) ;
– 50 (fifty) % excess on the price of the tour for any cancellation notified between thirty and seven days before the initial scheduled departure date (+bank transfer fees) ;
– 100 (one hundred) % on the price of the tour for any cancellation notified less than seven days before the initial scheduled departure date
RISK AND RESPONSIBILITY
We are not responsible for any delays, losses, and damages to personal property and the person that could occur during the stay. We are not responsible for possible problems bound to passports, visas or any other incomplete, invalid or erroneous documents.
We are not responsible for changes in the program or cancellations of services that were needed by some time constraints or by an international flight’s delay. We won’t bear any fee bound to these causes. We are not responsible for the hygiene, the quality of the infrastructures, the telecommunications, the quality of the pipes network, that you will find all along your stay.
We are not responsible for any meteorological or political events, nor for any unforeseeable events such as wars, political troubles, strikes external to us, riots external to us, technical or administrative incidents external to us, that could occur during the stay.
We are not responsible for the cancellations needed by circumstances brought about by force majeure, by the preservation of the travelers’ security, or by an order of an administrative authority. We reserve the right to change the dates, schedules or itineraries planned, if we judge that your security can’t be guaranteed, without possibility for you to claim any compensation.
We are not responsible for the level of the medical treatments and medical services, nor for the possible absence of a doctor or of any medically competent person, nor for the possible unavailability of some medicines.
We are not responsible for your personal well-being, nor for your health. You are solely responsible for yourself and abandon any action for damages against us if an accident occurred or if an illness broke out during the stay or after being back. Similarly, you are solely responsible for the information you could collect before the departure about vaccinations and sanitary measures recommended, and for the way you would use these information.
LEGAL TERM
All terms and conditions are made subject to, and enforced by, Mongolian law and must be done so in a Mongolian court. The company is registered in Mongolia with a company No 6289835 and Recognized by the Mongolian Ministry of Nature, Environment and Tourism.